Free UK Next-Day Delivery Over £99 | Fast & Cheap Worldwide Shipping | **NEW** Free UK Exchanges

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Delivery info

 

 

Delivery Prices (UK)

All orders over £99 are sent with FREE UK Next-Day delivery (via DPD) with a 1 hour delivery window

Orders under £99 are typically charged at:

- £2.95 for 48 hour tracked delivery (Royal Mail)
- £3.95 for tracked next-day delivery (Royal Mail)
- £5.95 for tracked next day delivery with a 1 hour window (DPD)

You will be presented with your available delivery options at checkout.





Delivery Info
(UK)

  • An 'Estimated UK Delivery Time'  is given on the main product-page of the product you are ordering. This is just an estimate! While most people receive their parcel within 2 days of order, please allow 4 working-days before contacting us about the whereabouts of your order. :-) 
  • Packages over £99 are sent via DPD courier on a next-working day service. Weekends don't count as working-days, so if your order was sent on Friday then you should get it Monday).
  • Bank holidays are also not counted as 'working days'.
  • For orders sent with DPD, a text message notification will be sent to you on the morning of your delivery (if you provided a mobile number) advising you of a one hour slot when your delivery is likely to arrive so you don't have to wait in all day. Two Email notifications will be sent to you. 1) When your package has been dispatched and 2) On the morning of your delivery advising you of a one hour slot when your delivery is likely to arrive.

  • DPD drivers usually deliver between 9am and 5:30pm.
    • If you are not in to sign for your package the driver should leave a calling-card with instructions for you. They will usually try and re-deliver the next day for 3 working-days in a row after which you will be required to arrange collection or re-delivery by following the instructions on the calling-card.
    • If you wish you may leave a signed note on your front door asking the delivery driver to leave the package with a neighbour. Most drivers will comply with this.
    • If your order is sent with Royal Mail you will receive a text message on the morning of your delivery advising you of a 4 hour delivery window. You will also receive a text message confirmation once your parcel has been delivered.
    • If you order after 2pm your order will be sent on the next working-day.

    • All our dispatches are treated with great attention to detail and the picking/packing recorded, however if you feel items you have received are incorrect or missing please contact us within 3 days of receiving your order. After this period we may not be able to raise an investigation.

     



    Delays

    • Occasionally there can be a short window period between you ordering and the item you ordered returning to stock. You will be emailed if this delays your order for more than a couple of days.
    • Orders are ALWAYS dealt with IMMEDIATELY, whether they are an item that is in stock or an item that is on it's way back into stock.
    • Please remember that the estimated delivery times on the product page are just estimates and not guarantees. They are 90% accurate but please allow 4 working-days before contacting us about the whereabouts of your order.




    Returns

    • To exchange or return an item please use our returns tool on the following page: LOCOSKATES EXCHANGES AND RETURNS

    • You are entitled to a full refund for any item you decide you don't want if it is returned to us within 30 days after you receive the goods. The items have to be packaged, unused and as new. Delivery charges will not be refunded.

    • Exchanges are free. Just book your return using the link above and we will send you a pre-paid label

    • If you require a refund: return shipping is charged at £7.95 for skates and £3.95 for smaller items. This will be deducted from your final refund amount.
    • If an order is faulty or wrong then we will arrange a replacement at our cost. Sometimes we may ask you to send the item back using a Collect Plus shipping label which we will send to you by email
    • The Free Exchange offer only applies to UK mainland customers. We ask that International customers (including Northern Ireland and UK foreign territories) cover the cost of sending the item back to us and the re-delivery of the replacement item.
    • You may exchange or return an item if it is completely unused and in it's original packaging. LocoSkates reserves the right to refuse exchanges and returns which do not meet this criteria

    • Please do not send used items back to us (unless agreed that they have a warranty issue). If you send us back an item which cannot be accepted as a return/swap because it has been used then you will be charged the costs incurred by LocoSkates. We will keep the item for you until you can arrange or cover the cost of delivery back to you.
    • All products are covered by a year's guarantee against manufacturing defects, although it will be up to our discretion whether or not a product malfunction has been the result of everyday wear and tear.
    • Items that are damaged or broken due to the destructive nature of extreme sports can not be replaced free of charge.




    Payment Info

    • All major credit cards including MASTERCARD, MAESTRO, VISA, VISA ELECTRON, SOLO, SWITCH, JCB are the easiest way to pay. We no longer accept AMERICAN EXPRESS due to frequent attempted fraud we've experienced with this payment method. Alternatively, we also have a PayPal payment method at checkout. Just choose which option you would like to pay with at the payment stage of your transaction.
    • We do not accept cheques
    • We do not offer a 'cash on delivery' delivery service.

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