Delivery info

Delivery Prices (UK)

All orders over £149 in value:

Standard delivery - 2-4 days - FREE
DPD delivery with 1 hour delivery window via text/email. (Orders before 2pm Mon-Fri will be delivered on the next business day) - £5.95

Orders under £149 are charged at:

You will be presented with your available delivery options at checkout.

We have our packages collected mid afternoon Mon - Fri, so the delivery time of your package will depend on the time of day you place your order. As a result all orders placed after 2pm are dispatched on the following business day.

Please note; weekends are not working-days, so if your order was dispatched on Friday then you should get it Monday. Bank holidays are also not 'business days'.

For orders sent with DPD, a text message notification will be sent to you on the morning of your delivery (if you provided a mobile number) advising you of a one hour slot when your delivery is likely to arrive so you don't have to wait in all day. Two Email notifications will be sent to you. 1) When your package has been dispatched and 2) On the morning of your delivery advising you of a one hour slot when your delivery is likely to arrive.
Drivers usually deliver between 9am and 5:30pm.

If you are not in to sign for your package the driver should leave a calling-card with instructions for you. They will usually try and re-deliver the next day for 3 working-days in a row after which you will be required to arrange collection or re-delivery by following the instructions on the calling-card.

If you wish you may leave a signed note on your front door asking the delivery driver to leave the package with a neighbour. Most drivers will comply with this.

If your order is sent with Royal Mail you will receive a text message on the morning of your delivery advising you of a 4 hour delivery window. You will also receive a text message confirmation once your parcel has been delivered.

If you order after 2pm your order will be sent on the next working-day.
All our dispatches are treated with great attention to detail and the picking/packing recorded, however if you feel items you have received are incorrect or missing please contact us within 3 days of receiving your order. After this period we may not be able to raise an investigation.

Occasionally there can be a short window period between you ordering and the item you ordered returning to stock. You will be emailed if this delays your order for more than a couple of days.

Orders are ALWAYS dealt with IMMEDIATELY, whether they are an item that is in stock or an item that is on it's way back into stock.

Please remember that the estimated delivery times on the checkout page are just estimates and not guarantees. They are 90% accurate but please allow 3 working-days before contacting us about the whereabouts of your order.

To exchange or return an item please use our returns tool on the following page: LOCOSKATES EXCHANGES AND RETURNS
You are entitled to a full refund for any item you decide you don't want if it is returned to us within 365 days of receiving the goods. The items have to be packaged, unused and as new. Delivery charges will not be refunded.
Exchanges are free. Just book your return using the link above and we will send you a pre-paid label
If you require a refund: return shipping is charged at £6.95 for skates and £3.95 for smaller items. This will be deducted from your final refund amount.

If an order is faulty or wrong then we will arrange a replacement at our cost. Sometimes we may ask you to send the item back using a Collect Plus shipping label which we will send to you by email

The Free Exchange offer only applies to UK mainland customers. We ask that International customers (including Northern Ireland and UK foreign territories) cover the cost of sending the item back to us and the re-delivery of the replacement item.

You may exchange or return an item if it is completely unused and in it's original packaging. LocoSkates reserves the right to refuse exchanges and returns which do not meet this criteria
Please do not send used items back to us (unless agreed that they have a warranty issue). If you send us back an item which cannot be accepted as a return/swap because it has been used then you will be charged the costs incurred by LocoSkates. We will keep the item for you until you can arrange or cover the cost of delivery back to you.

All products are covered by a year's guarantee against manufacturing defects, although it will be up to our discretion whether or not a product malfunction has been the result of everyday wear and tear.

Items that are damaged or broken due to the destructive nature of extreme sports can not be replaced free of charge.

All major credit cards including MASTERCARD, MAESTRO, VISA, VISA ELECTRON, SOLO, SWITCH, JCB and AMEX are the easiest way to pay.
We no longer accept PayPal as a payment method. Our checkout has the option to remember your payment details for fast checkout allowing you to complete transactions without your credit card present

We do not offer a 'cash on delivery' delivery service in the UK (but do in selected countries, you can see this option at checkout if it's available in your country)