Free UK Delivery Over £149 | Free Exchanges | 365 Day Returns

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Exchanges & Returns in the UK

If you need to return an item either for a refund or to swap you can now use the link below to book your consignment and generate a delivery label. If it's an exchange you need then we'll even cover the cost for you!

IMPORTANT - We offer a 365 day return period BUT the return label will expire one month after being generated so please only process your return request when you are ready to return your items. 

Please follow the guide below to return your parcel:

1. Check your item

Make sure your item is in acceptable condition. We can not accept returns of used items. If you need to try skates on please do so inside a house on a carpeted floor. We can accept unused returns for refund or size swap within 365 days of receipt. Please contact us by phone or email if you have a warranty issue or a specific problem with a product, we can sometimes solve issues remotely.

2. Wrap your item

Items must be well packaged. Please do not attach packaging tape or returns labels directly to the box.

Tip: y
our item will have arrived with an external postal bag around it. If you can recycle this then please do so. If you don't have packaging materials you could wrap a bin-liner (or similar) around the box before sending it.

3. Book Your Parcel

Click the button at the bottom of this page to be directed to the Collect+ Returns page. Here you'll be able to generate a returns label. This is free if you'd like to exchange your product (eg swap the size). If you require a refund then the return delivery is charged at £6.95 for skates and £3.95 for smaller items. This will be deducted from your final refund amount. 

(You are welcome to send items back using alternative methods. As a guide; Royal Mail Recorded Delivery usually costs around £11-£13 for skates and £4-£5 for smaller items)

4. Processing your return

Once we have received your parcel back we will process your request. Please allow us 5 working days to process refunds (please note; your bank will take a few days to show the funds on your statement once we have refunded it). For size swaps we will endeavour to send out your replacement size on the same or next working-day after receiving your parcel, but at busy periods this could extend to 5 working days. We will not charge for re-delivery.
(Please do not book international returns here. See International returns info...) 

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