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International Returns



To make a return or an exchange from outside of the UK you can send the item back to us at the following address:

LocoSkates
Unit 6 Redward Business Park
Hammonds Drive
Eastbourne
East Sussex
BN23 6PW
United Kingdom

Please use a reliable delivery service, the responsibility of the parcel is yours until it arrives back with us :-)


International Exchanges

Many shops will not accept international exchanges; they will ask you to send the item back for a refund and re-place your order, meaning you'll pay for outward delivery twice.

If you've bought the wrong size, then send it back to us and we'll send out the replacement size without charging, wherever you are in the world!


Please note:

  • It is your responsibility to send the original parcel back to us safely and at your own cost.
  • Please wrap the parcel suitably. Please do not affix any tape or labels DIRECTLY on the product packaging (just wrap it in a postal bag or a bin bag (or similar) and tape the outer packaging to itself.
  • We can only exchange your item for a product which is available at the time of your parcel arriving back with us. If you'd like to make sure the new item will be available the email us at hello@locoskates.com before sending your returned parcel.
  • We can offer this service for 'size swaps' only. If you would like to exchange the product for a different item then it will incur re-delivery costs.
  • Items must be unused and in their original, undamaged packaging.



International Refunds

You are welcome to send any item back for a refund within 30 days of receiving the item.

Please note:

  • It is your responsibility to send the original parcel back to us safely and at your own cost.
  • Please wrap the parcel suitably. Please do not affix any tape or labels DIRECTLY on the product packaging (just wrap it in a postal bag or a bin bag (or similar) and tape the outer packaging to itself.
  • Items must be unused and in their original, undamaged packaging.
  • If your return meets all out conditions then your refund will be processed within 48 hours of it arriving with us, please be aware that your bank may take 3-5 days to show the refund on your statement.
  • Apologies, we can not refund your original delivery costs.

 

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