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International Returns

BEFORE YOU PROCEED WITH A RETURN, PLEASE NOTE: IF YOU HAVE TESTED YOUR NEW SKATES OUTDOORS AND THE WHEELS/SKATES HAVE SIGNS OF USE WE WILL NOT BE ABLE TO REFUND YOUR ORDER (If you return skates to us in a used condition, we will contact you for reimbursement of shipping costs to ship the used skates back to you)


If you are outside the UK, then use our online portal HERE to book a return which will then be picked up from you (or; depending on your location, we'll ask you to drop it at a local drop-off point).

Using our portal gives you access to our DHL discounted international shipping rates. this is cheaper and more convenient than sending via your local postal service.



Just book a return through our returns portal HERE (see full info above), then re-order the replacement item through our website whenever you are ready. We'll refund your returned item when it arrives back with us.


Please note:

  • Apologies, we can not refund your original delivery costs (if you paid any) or any Taxes & Duties incurred on the original order.
  • Please wrap the parcel suitably. Please do not affix any tape or labels DIRECTLY on the product packaging (just wrap it in a postal bag or a bin bag (or similar) and tape the outer packaging to itself.
  • Items must be unused and in their original, undamaged packaging.
  • If your return meets all our conditions then your refund will be processed within 48 hours of it arriving with us, please be aware that your bank may take 3-5 days to show the refund on your statement.

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