**UPDATE: Due to Coronavirus, order dispatch times are delayed 1-2 days**

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International Returns



Returns:

If you are outside the UK, then use our online portal HERE to book a return which will then be picked up from you (or; depending on your location, we'll ask you to drop it at a local drop-off point).

Using our portal gives you access to our DHL discounted international shipping rates. this is cheaper and more convenient than sending via your local postal service.


 

Exchanges:

Just book a return through our returns portal HERE (see full info above), then re-order the replacement item through our website whenever you are ready. We'll refund your returned item when it arrives back with us.

 

Please note:

  • Apologies, we can not refund your original delivery costs (if you paid any) or any Taxes & Duties incurred on the original order.
  • Please wrap the parcel suitably. Please do not affix any tape or labels DIRECTLY on the product packaging (just wrap it in a postal bag or a bin bag (or similar) and tape the outer packaging to itself.
  • Items must be unused and in their original, undamaged packaging.
  • If your return meets all our conditions then your refund will be processed within 48 hours of it arriving with us, please be aware that your bank may take 3-5 days to show the refund on your statement.

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