Christmas Info 2024
Returns period:
We always offer 365 day returns, regardless of the time of year.
Xmas Delivery, UK orders:
For delivery in time for Xmas day you can place your order up until:
- 3pm on Friday 20th December for 'Standard delivery' parcels
- 3pm on Friday 20th December for 'Standard delivery' parcels
and
- 3pm on Mon 23rd December for 'Next-day delivery' parcels (make sure you choose 'Next business-day Day delivery' at checkout).
**Please remember** There is always a small chance deliveries can be delayed due to issues outside of our control. Always order as early as possible.
**Please remember** There is always a small chance deliveries can be delayed due to issues outside of our control. Always order as early as possible.
Xmas Delivery, International Orders (not United Kingdom):
The estimated delivery time for your destination country is displayed on the product page (for Express delivery) and also when you reach the checkout stage of our website (this shows all delivery options). Please use your best judgement when ordering for Xmas delivery, accounting for the fact that international deliveries are more likely to experience delays.
Order in good time!:
We recommend that you always order as early as possible. We go out of our way to make sure all orders reach customers in time for Xmas, but as with all delivery companies, delays out of our control can sometimes occur.
Xmas Orders dispatch times:
We will be dispatching orders on the following days:
Xmas Orders dispatch times:
We will be dispatching orders on the following days:
Mon 23rd Dec
Tuesday 24th Dec
Tuesday 24th Dec
Friday 27th Dec
Monday 30th Dec
Tuesday 31st Dec
Thursday 2nd Jan onwards >
We will not be dispatching orders on:
Xmas Day
Xmas Day
Boxing Day (26th)
Sat 28th Dec (because its a weekend)
Sunday 29th Dec (because its a weekend)
New Years Day (1st Jan)
Telephone and email support
On the following days we will not be available to answer emails or the telephone. Please keep in mind that this will also cause some backlog to email responses.
Saturday 21st Dec - No email or phone support (but shop open 10-3)
Sunday 22nd Dec - No email or phone support
Xmas Day - No email or phone support
Xmas Day - No email or phone support
Boxing Day (26th) - No email or phone support
28th and 29th Dec (the weekend) - No email and phone support
New Years Day (1st Jan) - No email or phone support
Walk-In Shop opening times:
Our walk-in shop at the front of our warehouse is open on the following days over Christmas:
Thursday 19th Dec - 1pm - 4pm (late opening, sorry!)
Friday 20th Dec - 10am - 4pm
Saturday 21st Dec - 10am - 3pm
Sunday 22nd Dec - CLOSED
Sunday 22nd Dec - CLOSED
Monday 23rd Dec - 10am - 4pm
Tuesday 24th Dec - 10am - 1pm
Xmas Day - CLOSED
Xmas Day - CLOSED
Boxing Day (26th) - CLOSED
Friday 27th Dec - 10am - 3pm
Saturday 28th Dec - 10am - 3pm
Sunday 29th Dec - CLOSED
Monday 30th Dec - 10am - 4pm
Tuesday 31st Dec - 10am - 3pm
New Years Day (1st Jan) - CLOSED
Tuesday 2nd Jan - CLOSED
...back to normal shop hours
Thanks for your patience!
As usual; we do not dispatch orders on weekend days. Thanks for your patience on days where weekends combined with Xmas holiday days cause increased delivery times.