Free UK Delivery Over £149 | Free Exchanges | 365 Day Returns

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Christmas Info 2022



 

Returns period:


We will operate an extended returns period, up to the 25th Jan 2022, for any items bought between November 1st and December 24th.
You can easily book returns and exchanges by using the links in the footer of our website.





Xmas Delivery, UK orders:
For delivery in time for Xmas day you can place your order up until:
 - 2pm on Wednesday 21st December for 'Standard delivery' parcels
and
 - 2pm on Thurs 22nd December for 'Next-day delivery' parcels (make sure you choose 'Next business-day Day delivery' at checkout).

**Please remember** There is always a small chance deliveries can be delayed due to issues outside of our control. Always order as early as possible.



 


Xmas Delivery, International Orders (not United Kingdom):
The estimated delivery time for your destination country is displayed when you reach the checkout stage of our website. Please use your best judgement when ordering for Xmas delivery, accounting for the fact that international deliveries are more likely to experience delays. We always recommend choosing the 'DHL' option at checkout for the quickest delivery.
 



Order in good time!:
We recommend that you always order as early as possible. We go out of our way to make sure all orders reach customers in time for Xmas, but as with all delivery companies, especially with the current strikes in the UK; parcels CAN experience delays.





Xmas Orders dispatch times:
We will be dispatching orders on the following days:
Thurs 22nd Dec
Friday 23rd Dec
Wednesday 28th Dec
Thursday 29th Dec
Friday 30th Dec
Tues 3rd Jan onwards >

We will not be dispatching orders on:
Saturday 24th Dec
Xmas Day
Boxing Day (26th)
27th Dec  (Bank Holiday)
Saturday 31st Dec 
New Years Day (1st Jan)
2nd Jan (Bank Hol)


 


Telephone and email support
On the following days we will not be available to answer emails or the telephone. Please keep in mind that this will also cause some backlog to email responses. 

Saturday 24th Dec -  No email or phone support (but shop open 11-3)
Xmas Day
- No email or phone support
Boxing Day (26th) No email or phone support
27th Dec  (Bank Holiday) No email or phone support
27th Dec  (Saturday) - No email or phone support
New Years Day (1st Jan) No email or phone support
2nd Jan (Weekend) No email or phone support




Walk-In Shop opening times:
Our walk-in shop at the front of our warehouse is open on the following days over Christmas:

Friday 23rd Dec - 11am - 4pm
Saturday 24th Dec - 11am - 3pm
Xmas Day - CLOSED
Boxing Day (26th) - CLOSED
27th Dec  (Bank Holiday) - CLOSED
Wednesday 28th Dec 11am - 4pm
Thursday 29th Dec 11am - 4pm
Friday 30th Dec 11am - 4pm
Saturday 31st Dec 11am - 3pm
New Years Day (1st Jan) - CLOSED
Monday 2nd Jan (Bank Hol) - CLOSED
Tuesday 3rd Jan
11am - 4pm






Thanks for your patience!
As usual; we do not dispatch orders on weekend days. This year happens to have rather large gaps in order dispatch times due to the way weekend days and bank holidays fall. Thank you for your patience while we dispatch your orders and reply to enquiries.
 


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