Worldwide Delivery

Free UK Delivery Over £149

365 Day returns


Christmas Info 2023


Returns period:

We always offer 365 day returns, regardless of the time of year.

Xmas Delivery, UK orders:
For delivery in time for Xmas day you can place your order up until:
 - 2pm on Wednesday 20th December for 'Standard delivery' parcels
 - 2pm on Thurs 21st December for 'Next-day delivery' parcels (make sure you choose 'Next business-day Day delivery' at checkout).

**Please remember** There is always a small chance deliveries can be delayed due to issues outside of our control. Always order as early as possible.


Xmas Delivery, International Orders (not United Kingdom):
The estimated delivery time for your destination country is displayed when you reach the checkout stage of our website. Please use your best judgement when ordering for Xmas delivery, accounting for the fact that international deliveries are more likely to experience delays.

Order in good time!:
We recommend that you always order as early as possible. We go out of our way to make sure all orders reach customers in time for Xmas, but as with all delivery companies, delays out of our control can sometimes occur.

Xmas Orders dispatch times:
We will be dispatching orders on the following days:
Fri 22nd Dec
Friday 23rd Dec
Wednesday 27th Dec
Thursday 28th Dec
Friday 29th Dec
Tues 2nd Jan onwards >

We will not be dispatching orders on:
Saturday 23rd Dec
Sunday 24th Dec
Xmas Day
Boxing Day (26th)
Sat 30th Dec
Sunday 31st Dec 
New Years Day (1st Jan)


Telephone and email support
On the following days we will not be available to answer emails or the telephone. Please keep in mind that this will also cause some backlog to email responses. 

Saturday 23rd Dec -  No email or phone support (but shop open 11-3)
Sunday 24th Dec - No email or phone support
Xmas Day
- No email or phone support
Boxing Day (26th) No email or phone support
27th Dec  (Bank Holiday) No email or phone support
28th and 29th Dec - Limited email and phone support
30th Dec  (Saturday) - No email or phone support
31st Dec  (Sunday) - No email or phone support
New Years Day (1st Jan) No email or phone support

Walk-In Shop opening times:
Our walk-in shop at the front of our warehouse is open on the following days over Christmas:

Saturday 23rd Dec - 10am - 3pm
Sunday 24th Dec - CLOSED
Xmas Day - CLOSED
Boxing Day (26th) - CLOSED
27th Dec  - CLOSED
Thursday 28th Dec 11am - 4pm
Friday 29th Dec  Click and Collect only (Shop closed due to staff illness, apologies)
Saturday 30th Dec 10am - 3pm
Sunday 31st Dec  CLOSED
New Years Day (1st Jan) - CLOSED
Tuesday 2nd Jan 11am - 4pm

Thanks for your patience!
As usual; we do not dispatch orders on weekend days. This year happens to have rather large gaps in order dispatch times due to the way weekend days and bank holidays fall. Thank you for your patience while we dispatch your orders and reply to enquiries.