Free UK Delivery Over £149 | Free Exchanges | 365 Day Returns

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Christmas Delivery / Returns 2021



 

Returns period:


We will operate an extended returns period, up to the 25th Jan 2022, for any items bought between November 1st and December 24th.
You can easily book returns and exchanges by using the links in the footer of our website.





Xmas Delivery, UK orders:
For delivery in time for Xmas day you can place your order up until:
 - 1pm on Tuesday 21st December for 'Standard delivery' parcels
and
 - 1pm on Thurs 23rd December for 'Premium Delivery' parcels (make sure you choose 'Next Day delivery' at checkout).

**Please remember** There is always a small chance deliveries can be delayed due to issues outside of our control. Always order as early as possible.



 


Xmas Delivery, International Orders (not United Kingdom):
The estimated delivery time for your destination country is displayed when you reach the checkout stage of our website. Please use your best judgement when ordering for Xmas delivery, accounting for the fact that international deliveries are more likely to experience delays. We always recommend choosing the 'DHL' option at checkout during pandemic times.
 



Order in good time!:
We recommend that you always order as early as possible. We go out of our way to make sure all orders reach customers in time for Xmas, but as with all delivery companies; the occasional parcel can experience delays.





Xmas Orders dispatch times:
We will be dispatching orders on the following days:
Thurs 23rd Dec
Friday 24th Dec
Wednesday 29th Dec
Thursday 30th Dec
Friday 31st Dec
Tues 4th Jan onwards >

We will not be dispatching orders on:
Xmas Day
Boxing Day (26th)
27th Dec  (Bank Holiday)
28th Dec (Bank Holiday)
New Years Day (1st Jan)
2nd Jan (Weekend)
3rd Jan (Bank Holiday)


Telephone and email support
On the following days we will not be available to answer emails or the telephone. Please keep in mind that this will also cause some backlog to email responses. 

Xmas Day - No email or phone support
Boxing Day (26th) No email or phone support
27th Dec  (Bank Holiday) No email or phone support
28th Dec (Bank Holiday) No email or phone support
New Years Day (1st Jan) No email or phone support
2nd Jan (Weekend) No email or phone support
3rd Jan (Bank Holiday) No email or phone support





Thanks for your patience!
As usual; we do not dispatch orders on weekend days. This year happens to have rather large gaps in order dispatch times due to the way weekend days and bank holidays fall. Thank you for your patience while we dispatch your orders and reply to enquiries.
 


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