All Tariffs included

365 day returns

Fast USA Delivery

International Returns

 

We kindly ask: Please do not return skates which have been used/tested outdoors. We are unable to accept returns of skates with even light wear on the wheels. Doing so will result in having to cover the cost of an international return consignment.

We understand it can be tricky to work out if you have purchased the correct size skates. We offer a 365 day return period to allow you plenty of time to assess the sizing  at home before making a decision to get out skating on your new skates. If you are unsure of how your new skates should fit or feel and need some further guidance from an experienced skater please feel free to email hello@locoskates.com or WhatsApp message on +441323840218 to discuss sizing and fit in more detail before processing a return - we will be happy to chat with you. 


Returns:

 

If you are outside the UK, then use our online portal HERE to book a return. While we offer a 365 day return period, please only process a return when you are ready to post your order back to us as return labels can expire before our returns period. 

Using our portal gives you access to our discounted international shipping rates. This is usually cheaper and more convenient than sending via your local postal service, but you are of course welcome to return items via your own postal methods if you wish too.

The return shipping fee will not be charged to you at the point of processing your return, instead, the return shipping fee will be deducted from your final refund. 


Please note:

  • Return costs via our portal are often HIGHER than the outbound cost of delivery. (This is because we often partially subsidise the cost of your original outbound delivery to reduce costs for customers).
  • Apologies, we can not refund your original delivery costs (if you paid any) or any Taxes & Duties incurred on the original order.
  • Please wrap the parcel suitably. Please do not affix any tape or labels DIRECTLY on the product packaging (just wrap it in a postal bag or a bin bag (or similar) and tape the outer packaging to itself.
  • Items must be unused and in their original, undamaged packaging.
  • If your return meets all our conditions then your refund will be processed within 3-5 days of it arriving with us, please be aware that your bank may take 3-5 days to show the refund on your statement.
  • If you have a warranty related issue with the item you have received, please email hello@locoskates.com to discuss this before processing a return. 
  • LocoSkates reserve the right not to accept returns of items which have been returned without their original packaging or with the goods or packaging damaged. In some special cases we may be willing to deduct from your refund an amount which relates to the costs incurred by LocoSkates for replacing the packaging.
  • All goods are covered by a 1 year guarantee against manufacturing defects, although it will be up to our discretion whether or not a product malfunction has been the result of everyday wear and tear.
  • Items that are damaged or broken due to the destructive nature of extreme sports can not be replaced free of charge.