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To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

- Enter your order number and email address in the fields above. (You can find this info on the packing slip sent with your order

- Follow the instructions and select the items you want to return

- You will get an email with your shipping label within a few minutes

 

Return Costs...

- Exchanges are free

- Return shipping is charged at £7.95 for skates and £3.95 for smaller items. This will be deducted from your final refund amount

- You are welcome to send items back using alternative methods. As a guide; Royal Mail Recorded Delivery costs around £11-£13 for skates and £4-£5 for   smaller items)

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment...

- Items must be unused and in the original, undamaged packaging

- Skates mustn't have been rolled on outdoors (carpet only please)

- Return parcels can be up to 10kg (that's about 2x pairs of skates)

 


Turnaround times...

- Once your return is received and inspected your replacement item or refund will be processed within 2 working days.

-Please allow another 3 business days for your bank to show refunds on your statement

- If your return does not meet our return criteria we will be in touch by phone

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