Why Shop at Loco?
The single most important thing you need to run a shop! We are the biggest stockist of inline skates in the UK. Because we have both a busy high street store AND a leading website run from the same premises this allows us to 'cross-over' our stock, giving both our online customers and our high street customers more choice and higher stock levels.
We paid our dues from day one and have a very well stocked physical, high-street store in Eastbourne, Sussex, UK. This means we are available on a land-line phone during regular business hours and you don't need to worry that one day we are going to disappear into oblivion along with your order. You can come down to try on skates or resolve any issues with us by talking to a real skater.
If you order the wrong size in anything then simply get the item back to us (we recommend using Royal Mail Recorded delivery) and we will send out a replacement size to you without charging for re-delivery. If its skates you ordered, just fill out the quick and easy "Size Swap" form that came in the box with your order. The free size swap is for UK customers only. Limited to one swap per purchase. The cost of returning the skates back to us is covered by you.
Everything you see on our website is physically here in stock and ready to dispatch. Many other websites advertise stock which they have to 'special order' (sometimes from abroad!), delaying your delivery time and increasing the likelihood of mistakes.
Buy some skates and choose a free gift from our 10 gift options (you will do this at the same point that you choose the size of your skates).
As well as email tracking, all orders in the UK above £75 in value (and some below) are sent with our text message delivery service. This means that on the morning of your delivery you get a text message to your mobile phone advising you of a 1 hour window when your package will arrive so you don't have to wait in all day. Orders outside the UK will receive email tracking information.
We send internationally. You may find it's cheaper to order from the UK, particularly if you are in Europe. Our international delivery rates are extremely competitive. Learn more about international deliveries.
We're not saying that we deserve your charity just because we are also skaters but you will be safe in the knowledge that we KNOW what you're going on about and understand our products since we use them too. Call us and ask us what those skates are like...we'll tell you! Greater product knowledge means we are more likely to get your order right!
We dedicate a lot of time to making the item descriptions on our website unique. Because we skate ourselves you will get more opinions and greater attention to detail on most product descriptions (rather than a copy & pasted standard manufactures product description). Many of our product photos are taken in-house so you can see angles of products that you won't see anywhere else on the web. We never copy/paste images from other retail websites.
As UK Skate Shop of the Year five years in a row we pride ourselves on being able to offer a service which is second to none. Your calls come straight through to our shop and you will always speak to somebody with good product knowledge. If they are unsure… they will pass the phone along to the next person!