Delivery Info
How much does UK delivery cost?
All orders over £75 are sent with FREE UK delivery
Orders under £75 are charged at a rate similar to the Royal Mail 1st class ‘packet’ tariff (as this is how most of our smaller items are sent). As an example DVD’s may cost around £1.38 for delivery and most frames £2.92
How long will my delivery take?
'Estimated Delivery Times' will be displayed for each product in its product description. Please remember this IS JUST ESTIMATED :-)
Please allow 5 working days before contacting us about the whereabouts of your order.
Orders are ALWAYS dealt with IMMEDIATELY, whether they are an item that is in stock or an item that needs to be ordered into stock
How will my order be sent?
Large items (mainly skates) will be sent on a Next Working-Day courier service.
We now use DPD for this service to try and avoid less reliable budget courier firms like Home Delivery Network. You will get a text message in the morning of your delivery advising you of an hour slot when your delivery is likely to arrive so you don't have to wait in all day. The text message gives you the option to re-arrange your delivery if the time of delivery is not convenient for you.
Smaller items are mainly sent by 1st class Royal Mail
What about orders from outside of the UK?
The cost of deliveries to outside the UK will depend on the weight of the package and where it is going to. You will find out this value at the payment stage of your transaction before you enter your card details.
Here are some examples of delivery charges for a pair of skates to be sent outside of the UK:
U.S.A. - £28 (3-4 working days)
Japan - £37 (3-5 working days)
France - £13 (2-3 working days)
China - £37 (5-7 working days)
Republic of Ireland- £12.99 (2-4 working days)
Australia - £37 (5-7 working days)
Spain - £13 (2-4 working days)
Channel Islands - £4 (2-4 working days)
Things you might want to know about your delivery
- Courier Deliveries will arrive with you between 9am and 5:30pm. You will receive an email the morning of your delivery with a 1 hour window in which your delivery will arrive. If you provided us with a valid mobile phone number then you will also receive this information as a text message on the morning of your delivery.
- If you are not in to sign for your courier delivery then the driver should leave you a card with instructions on it. It is most likely that they will try to re-deliver the next day. They will try and re-deliver 3 times. If unsuccessfull the you will have to contact your local DPD depot and arrange to pick up the package.
- If you want the driver to leave your package with a neighbour please leave a signed note on your door. Please do not try and leave these instructions with us.
- The 'Estimated Delivery Times' displayed for each product are around 90% accurate although they may be subject to change if that particular product has been subject to high demand that day
Returns
- You are entitled to a full refund for any item you decide you don't want if it is returned to us within 14 days you of receiving the goods. The items have to be packaged, unused and as new. Delivery charges will not be refunded. If your item came with 'free delivery' then we will deduct £5 from your refund to partially cover our initial delivery costs
- If an item is faulty or an order is wrong then we will arrange for collection and replacement at our cost.
- If you have bought the wrong size item then we will swap it for the correct size without charging you for re-delivery. We will only do this once per transaction. You will have to cover the cost of sending the item back to us.
- The Free Size Swap offer only applies to UK customers. International customers (outside of the UK) will have to cover the cost for re-delivery of the replacement size.
- You may swap an item if it is completely unused and in it's original packaging. You will incurr charges for any extra delivery costs (except for in the case of using our 'Free Size Swap' offer)
- All goods are covered by a 14 day guarantee against immediate manufacturing defects. Most products however are covered by a year's guarantee against manufacturing defects although it will be up to our discretion whether or not a product malfunction has been the result of everyday wear and tear
- Items that are damaged or broken due to the destructive nature of skating can obviously not be replaced free of charge
Payment Info
- Loco accepts all major credit cards including MASTERCARD, MAESTRO, VISA, VISA ELECTRON, SOLO, SWITCH, JCB, AMERICAN EXPRESS and also PayPal. Just choose which option you would like to pay with at the payment stage of your transaction.
- Loco uses SagePay Payment Gateway to process our online payments. As a result of this we never come into contact with your card details. This means your personal details are kept secure and safe. All reputable online shops use a 3rd party Payment Service Provider to process their online sales.
- Unfortunately we no longer accept cheques
- We do not offer a 'cash on delivery' delivery service at present.
Privacy Policy
Loco Skates will not expose buyers personal information to any third parties in accordance with Data Protection Act 1998. Merchant copies of credit card receipts are kept in a safe and secure environment. These have to be kept on record to comply with taxation laws and works the same for all other retailers. Your E-mail address will be kept for future events, news and information posts we think might be of interest to our customers. You will not be inundated with junk mail from us and will be given the option to be taken off our mailing list with each mail we send to you.
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